Matt Ellsworth - SEO Consultant & Internet Marketer

However, the item came with some other bundled items which they didn’t have in stock, so he got with just a printer, used a coupon from AAA and all was good.

There was another canon camera that he was going to buy and the manager refused to let him us a coupon on it. Stating that the item was on sale. When told that the coupon would work if you type it in online, the manager said "then buy the camera online". So the employee turns the computer (POS machine) over and allows him to stand there and try to order the camera online.

He got very frustrated with the machine running slowly and the keyboard being not normal, that he gave up and left. Decided instead to call and place the order over the phone.

After talking to the sales rep on the phone and the rep attempting to figure out how to sell a camera, he said that he could not sell the bundle as the online training that comes with the bundle is not available in our area. He asked "do you have any other addresses". Well if its not available in a market with 3 Circuit City stores - where else could the Firedog online training be available.

Why is it that you can’t be sold online training anywhere? Not sure… Why does Circuit City Firedog online training say its only available in certain markets? It doesn’t make any sense. So my friend speaks to the guys supervisor.

The supervisor says the same thing "sorry for the inconvenience". Then he says that the coupon can’t be used till tomorrow. At this time my friend had already been on the phone for over an hour. The supervisor offered to call him back when the coupon would be good at midnight that night so that he could place the order.

This was just such a ridiculous story that I felt that others might get a kick out of how unempowered these Circuit City employees must be. So after a long phone call and a trip to the Circuit City store, still no camera ordered.

At least the store seems to have changed their managers - the old manager said that he didn’t care that his employees didn’t help customers purchase lcd tv’s… but that’s a whole other story.

He wanted to make sure that it was clear that they do send an email when the email address was changed. He also said that if you discover things like this right away, there is an undo department - which you can contact if you happen to catch things quickly.

The above mentioned 60 day rule is actually a GoDaddy Rule - not an ICANN rule. This rule only locks it based on the first/last name or organization field.

ICANN has a rule that says that if you transfer from one registrar to another registrar it can’t be transferred for 60 days.

Then they transferred the domain name out of the account to a protected name service at name.com

That was over 3 months ago. GoDaddy never emailed to say "are you sure you want to change all your account info, or email address, or transfer this domain". Instead he was left blind sided by all this. Until the hacker changed his password - then he realized that something was up.

When he did discover that all this had happened - and contacted GoDaddy - they said that there was nothing they could do.

I’m pretty stumped as to how all this happened without GoDaddy so much as notifying the customer that their account information had been stolen. But this certainly doesn’t make me think too highly of GoDaddy.

I am still hopeful that they will be able to recover the domain name.

He spoke with someone who looked into it all and found out that the registrant info was never changed before they transferred the domain. This was likely because of the icann rules that say that you can’t transfer a domain name within 60 days of changing the registrant info.