Why GM’s OnStar Service Sucks
I just bought a vehicle with GM’s OnStar System installed and it came with a 1 year subscription. I’ve had some privacy concerns in the past about Onstar however, I spend a lot of time in the middle of nowhere – so I thought it would be nice.
I called and setup Onstar on Friday and yesterday they sent me an email with my car information including the mileage, tire pressure, etc about my vehicle. I went to the website to login and it said that it couldn’t find my account number.
So I did what it said – called OnStar Service and Support. I was directed to someone and after a 10 minute phone call it was determined that I could not login to my account because it was too new. The Onstar Rep told me that it can take 3 weeks to get my online account setup.
They said that because OnStar works with a third party vendor for the OnStar website, it can take three weeks for the account to get setup. I have no idea why this is going to take three weeks to create a login unless they are sending the information via smoke signals.
We build websites all the time that have databases that need to be sync’d up and it doesn’t take three weeks like OnStar does. Instead its done either instantly or nightly.
After questioning the OnStar Rep as to why it was going to take three weeks for them to create my account, I got nothing other than the standard response of that is what the third party said it would take.
As to why OnStar can send me an insane amount of information about my car – including my car’s phone number – it can’t create a login for a website in less than three weeks. This is why OnStar went from being really cool to really bad.
